Expert help, every step of the way.

We don't stop caring about our products once they are installed on your machines. Whether you need help developing your part processes, analysing your Benchmark reports or upgrading your products, we are here to support you.

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Get expert support for MSP's products

We don't stop caring about our products once they are installed on your machines. Whether you need help developing your part processes, analysing your Benchmark reports or upgrading your products, we are here to support you.

Open Monday - Thursday  |  08:30 - 16:30

Open Friday  |  08:30 - 14:00

(excluding bank holidays)

Support Packages

We have different levels of support and can recommend which will be best for your production. 

MSP Support Options 2024

Support Packages

We have different levels of support and can recommend which will be best for your production. 

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Included

Operational

When you purchase our products, lifetime operational support is included.  We will fix operational issues free of charge and ensure you get back up and running as fast as possible. 

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Annual

Lite

Lite Support is perfect if you want to understand certain areas of our products and their reports or for when you’re just not quite sure how to do something. 

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annual

Premium

Premium Support gives you everything included in Lite support while also giving you access to the premium level of MSP’s expertise.

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additional

Training

It’s important to us that you get the most out of our products. We provide different areas and levels of training so you can become ‘Super Users’ and advance your knowledge of our products and best practices in CNC manufacturing.

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additional

Upgrades

Every year we upgrade our products to bring new features and functionality to you. We’ll let you know when an upgrade is available and you can choose to bring this new functionality to your shopfloor or stick with the level you’re at. 

Additional Services

Need engineering support but don’t want to commit to an annual rolling contract?
We have many one-off options to help with a specific problem.

Support at your fingertips

Support at your fingertips

Customer Portal

Access 'MyMSP' with an active support contract. View tickets or in-depth support documents.

How To Videos

Our short how to videos will assist you with common setup and product related questions.

Ask about support today.

Fill out this form to ask about any of our support options or request a quote. One of the team will be back in touch as soon as possible.

If you need support, please use the form here.