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Support

Expert help, every step of the way.

We don't stop caring about our products once they are installed on your machines. Whether you need help developing your part processes, analysing your Benchmark reports or upgrading your products, we are here to support you.

Support Contracts

Our products are unique so why should their support be any different? Choose the support you need based on the products you have.

AutoClock Support
Engineer Support

Engineer Support

Our engineers will provide remote support via telephone and/or email to help solve technical issues with the software or device.
Unlimited
NC-Checker plus NC-Checker premium
Report Investigations

Report Investigations

Engineering support for the review and analysis of NC-Checker machine benchmark reports. Response time 24 hours (Mon – Fri 08:30 – 16:30 GMT).
5 per year
Unlimited
On-site Day(s)

On-site Day(s)

Our engineer will attend your site and help solve a specific issue.
1 per year
NC-PartLocator upgrade NC-PartLocator premium
Licence Upgrade

Licence Upgrade

An upgrade to the latest software version. The upgrade is either completed remotely or on-site by an MSP engineer.
1 per year
1 per year
Engineer Support

Engineer Support

Our engineers will remotely support the review and analysis of NC-PartLocator Pre/Post Machining Verification Reports.
5 per year
Supply of Programs

Supply of Programs

Supply of probing programs (NC-Inspect MODUS, NX, CATIA, OMV compatible).This includes remote engineering support during the part trial and pre/post machining verification.
5 per year
Part Process Development Support

Part Process Development Support

Our engineers will remotely support the development of part process and/or alignment strategies. This support is based on development per part.
5 per year
On-site Day(s)

On-site Day(s)

Our engineer will attend your site and help solve a specific issue.
1 for upgrade only
2 per year
NC-Manager Online Support NC-Manager Offline Support
Engineer Support

Engineer Support

Our engineers will provide remote support via telephone and/or email to help solve technical issues with your version of NC-Manager.
Unlimited
(per PC)
(per PC)
Based on the version of NC-Inspect you have: CATIA, MODUS or NX
Licence Support
Engineer Support

Engineer Support

Our engineers will provide remote support via telephone and/or email to help solve technical issues with your NC-Inspect licence. Support is based on the version of NC-Inspect in use: CATIA, MODUS or NX.
Unlimited
(per named user)
Order support now

Additional Services

Need engineering support but don’t want to commit to an annual rolling contract?
Don’t worry we’ve got you covered too.

Creation of Probing Programs

Supply of probing programs (NC-Inspect MODUS, NX, CATIA, OMV compatible). This includes remote engineering support during the part trial and pre/post machining verification. This includes the supply of three programs.

Part Process Development

Our engineers will remotely support the development of part process and/or alignment strategies. This support is based on development per part.

Process or Program Edits

An MSP engineer will provide edits to probing programs. This provides two probing program edits.

CAD Integration

Our engineers will remotely support you to enable CAD integration.

Engineering Support Day

Our engineers will either attend your site or remotely support you to help solve a specific issue.
Book a service now

Support at your Fingertips

Benchmark Investigation

Has your benchmark failed? Find some quick fix suggestions with our interactive benchmark.

Investigate

How To Videos

Our short how to videos will assist you with common setup and product related questions.

View Videos

Software Releases

We're always improving our software with new features. View our latest releases here.

Release details

Navigating your MSP Support Account

Request a quote

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