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We don't stop caring about our products once they are installed on your machines. Whether you need help developing your part processes, analysing your Benchmark reports or upgrading your products, we are here to support you.
Our products are unique so why should their support be any different? Choose the support you need based on the products you have.
AutoClock Support | |
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Engineer Support
Engineer SupportOur engineers will provide remote support via telephone and/or email to help solve technical issues with the software or device. |
Unlimited
|
NC-Checker plus | NC-Checker premium | |
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Report Investigations
Report InvestigationsEngineering support for the review and analysis of NC-Checker machine benchmark reports. Response time 24 hours (Mon – Fri 08:30 – 16:30 GMT). |
5 per year
|
Unlimited
|
On-site Day(s)
On-site Day(s)Our engineer will attend your site and help solve a specific issue. |
1 per year
|
NC-PartLocator upgrade | NC-PartLocator premium | |
---|---|---|
Licence Upgrade
Licence UpgradeAn upgrade to the latest software version. The upgrade is either completed remotely or on-site by an MSP engineer. |
1 per year
|
1 per year
|
Engineer Support
Engineer SupportOur engineers will remotely support the review and analysis of NC-PartLocator Pre/Post Machining Verification Reports. |
5 per year
|
|
Supply of Programs
Supply of ProgramsSupply of probing programs (NC-Inspect MODUS, NX, CATIA, OMV compatible).This includes remote engineering support during the part trial and pre/post machining verification. |
5 per year
|
|
Part Process Development Support
Part Process Development SupportOur engineers will remotely support the development of part process and/or alignment strategies. This support is based on development per part. |
5 per year
|
|
On-site Day(s)
On-site Day(s)Our engineer will attend your site and help solve a specific issue. |
1 for upgrade only
|
2 per year
|
NC-Manager Online Support | NC-Manager Offline Support | |
---|---|---|
Engineer Support
Engineer SupportOur engineers will provide remote support via telephone and/or email to help solve technical issues with your version of NC-Manager. |
Unlimited
(per PC) |
(per PC)
|
Licence Support | |
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Engineer Support
Engineer SupportOur engineers will provide remote support via telephone and/or email to help solve technical issues with your NC-Inspect licence. Support is based on the version of NC-Inspect in use: CATIA, MODUS or NX. |
Unlimited
(per named user) |
Need engineering support but don’t want to commit to an annual rolling contract?
Don’t worry we’ve got you covered too.